Privacy policy

Privacy Policy – EverHeal

This Privacy Policy describes how everheal.co (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have any questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at:
support@everheal.co

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information about an identifiable individual as “Personal Information.”

Device Information

  • Purpose of collection: To load the Site accurately and perform analytics

  • Source: Automatically via cookies, log files, web beacons, tags, or pixels

  • Disclosure: Shared with our processor Shopify

  • Personal Information collected: Browser version, IP address, time zone, cookie data, pages/products viewed, search terms, site interaction

Order Information

  • Purpose of collection: To fulfill orders, process payments, ship products, provide invoices and order confirmations, detect fraud, and send relevant product updates or promotions

  • Source: Collected from you

  • Disclosure: Shared with Shopify

  • Personal Information collected: Name, billing/shipping address, payment details, email, phone

Customer Support Information

  • Purpose of collection: To provide support

  • Source: Collected from you

  • Disclosure: May be shared with service providers to resolve your inquiry

  • Personal Information collected: Name, contact details, nature of inquiry

Sharing Personal Information

We share your Personal Information with service providers to help us provide services and fulfill contracts with you.

Examples include:

  • Using Shopify to power our online store: Shopify Privacy Policy

  • Sharing data to comply with laws, regulations, legal orders, or to protect our rights

Behavioural Advertising

We use your Personal Information to show targeted advertisements and retargeting campaigns.

For example:

  • We use Google Analytics to understand how customers use the site

  • We may share site usage data with advertising platforms like Facebook, Bing, or Shopify Audiences

Opt-out options:

Using Personal Information

We use your Personal Information to:

  • Offer and deliver products

  • Process payments and fulfill orders

  • Communicate updates, offers, and relevant information

Lawful Basis (GDPR – EEA Users)

If you are a resident of the European Economic Area (EEA), we process your data under these legal bases:

  • Your consent

  • Fulfillment of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Performance of public tasks

  • Our legitimate interests (balanced against your rights)

Retention

We retain your Personal Information unless and until you request erasure. To request deletion, contact: support@everheal.co

Automated Decision-Making

We do not engage in fully automated decision-making with legal or significant effects.

Shopify may use limited automation to prevent fraud, such as:

  • Temporary IP blacklisting after failed transactions

  • Credit card blocks tied to flagged IPs

GDPR Rights (EEA)

If you live in the EEA, you have the right to:

  • Access your Personal Information

  • Correct, update, or erase it

  • Port it to another service

Your data may be stored outside the EEA (e.g., Canada, USA). See Shopify GDPR Whitepaper for details.

CCPA Rights (California)

If you are a California resident, you have the right to:

  • Access your Personal Information

  • Correct, update, or erase it

  • Appoint an authorized agent to submit a request on your behalf

To exercise your rights, contact: support@everheal.co

Cookies

We use cookies for:

  • Site functionality

  • Performance analytics

  • Advertising

  • Personalization

For more about cookies and how to control them, visit: www.allaboutcookies.org

Do Not Track

We currently do not respond to “Do Not Track” signals due to a lack of industry standard.

Changes

We may update this policy from time to time.
All updates will be posted here with a revised “Last Updated” date.

Complaints

To file a complaint or learn more about how we handle personal information, contact us at support@everheal.co

You may also contact your local data protection authority if you're unsatisfied with our response.

Last Updated: June 22, 2025